Business Letters When Your Customer Is Dissatisfied

The following letters adjust claims against unsatisfactory work. Once youve learned about the basics for claim adjustment letters, you might find this guide to different types of business letters to refine your skills for other business needs. Useful Key Phrases I was very disappointed to read your letter of ... dealing with ...As someone who values your business, I have already ...Also, we will deduct another X percent of the bill for the misunderstanding.Thank you for your patience. Example Letter Document Makers2398 Red StreetSalem, MA 34588March 10, 2001 Thomas R. SmithDrivers Co.3489 Greene Ave.Olympia, WA 98502 Dear Mr. Smith: I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem. My top photographer will call you to arrange an appointment at your earliest possible convenience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience. Sincerely, (signature here) Richard BrownPresident RB/sp For further types of business letters use this guide to different types of business letters to refine your skills for specific business purposes such as making inquiries, adjusting claims, writing cover letters and more.